SCWCC Business Lunch
Program Topic: DESIGNING A 5 STAR CUSTOMER EXPERIENCE
Your customers remember how you make them feel, not just what you sell. In this session, we’ll dive into creating a customer experience that feels effortless and intentional. You’ll learn how to think through first impressions, design a smooth onboarding process, respond to complaints with care, and actually listen to what your customers are telling you. The truth is, the only competitive edge your business has right now is your customer experience. People will always find a way to support a business they can connect with. One that delivers something no one else can. These aren’t just systems, they’re ways to make every interaction meaningful, build trust, and keep people coming back because they feel valued and understood. Walk away with practical strategies to make your business feel personal, even as it grows, and turn every customer touchpoint into an opportunity to stand out.
Takeaways
- How to audit your customer experience
- How to humanize the proactive, and systemize the reactive
- How to make sure everyone is onboarded into your culture
- How to create a 5 star experience
Our Speaker:
Lyndzi Barnes
Lyndzi is a business operations expert specializing in helping service-based businesses streamline their systems, maximize profitability, and reclaim their time. With years of experience coaching over 200 small business owners in a 1:1 capacity, working with clients in over 38 industries, and from her own experience of owning and operating a business for 15+ years - she has developed proven frameworks that turn daily chaos into structured success. As a current entrepreneur, she is living and breathing the same life as you and understands firsthand the challenges of labor shortages, unrealistic customer expectations, and operational overwhelm. Now, she partners with organizations and associations all over the US to equip their members with the tools and strategies they need to build sustainable, thriving businesses.
Approximate program timeframe:
11:30 am - Lunch is served
12:00 pm - Program begins
1:00 pm - Event concludes
Luncheon Sponsors:
Thank You to Our Investor Sponsors
Date and Time
Tuesday Sep 15, 2026
11:00 AM - 1:00 PM MDT
Location
Garden of the Gods Resort & Club
Three Graces Ballroom in the Strata Wellness Building
3314 Mesa Rd, Colorado Springs, CO 80904
Fees/Admission
Members: $45
Non-Members: $55
Cancellation Policy: No refunds will be issued without 72 hours advance notice. Please email info@scwcc.com to cancel.
Printed courtesy of www.scwcc.com – Contact the Southern Colorado Women's Chamber of Commerce for more information.
PO Box 49218, Colorado Springs, CO 80949 – (719) 442-2007 – info@scwcc.com