BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20260915T170000Z DTEND:20260915T190000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:SCWCC Business Lunch DESCRIPTION:Program Topic: DESIGNING A 5 STAR CUSTOMER EXPERIENCE\n\nYour customers remember how you make them feel\, not just what you sell. In this session\, we'll dive into creating a customer experience that feels effortless and intentional. You'll learn how to think through first impressions\, design a smooth onboarding process\, respond to complaints with care\, and actually listen to what your customers are telling you. The truth is\, the only competitive edge your business has right now is your customer experience. People will always find a way to support a business they can connect with. One that delivers something no one else can. These aren't just systems\, they're ways to make every interaction meaningful\, build trust\, and keep people coming back because they feel valued and understood. Walk away with practical strategies to make your business feel personal\, even as it grows\, and turn every customer touchpoint into an opportunity to stand out.\n\n\n\nTakeaways\n\n\n How to audit your customer experience\n How to humanize the proactive\, and systemize the reactive\n How to make sure everyone is onboarded into your culture\n How to create a 5 star experience\n\n\nOur Speaker: \n\nLyndzi Barnes\n\nLyndzi is a business operations expert specializing in helping service-based businesses streamline their systems\, maximize profitability\, and reclaim their time. With years of experience coaching over 200 small business owners in a 1:1 capacity\, working with clients in over 38 industries\, and from her own experience of owning and operating a business for 15+ years - she has developed proven frameworks that turn daily chaos into structured success. As a current entrepreneur\, she is living and breathing the same life as you and understands firsthand the challenges of labor shortages\, unrealistic customer expectations\, and operational overwhelm. Now\, she partners with organizations and associations all over the US to equip their members with the tools and strategies they need to build sustainable\, thriving businesses.\n\n \n\n\n\n\nApproximate program timeframe:\n11:00 am - Registration & open networking\n\n11:30 am - Lunch is served\n\n12:00 pm - Program begins\n\n1:00 pm - Event concludes\nLuncheon Sponsors:\n\n \n\nThank You to Our Investor Sponsors\n\n\n\n \n\n \n\n \n\n \n\n \n\nCancellation Policy: No refunds will be issued without 72 hours advance notice. X-ALT-DESC;FMTTYPE=text/html:

Program Topic: DESIGNING A 5 STAR CUSTOMER EXPERIENCE
\nYour customers remember how you make them feel\, not just what you sell. In this session\, we&rsquo\;ll dive into creating a customer experience that feels effortless and intentional. You&rsquo\;ll learn how to think through first impressions\, design a smooth onboarding process\, respond to complaints with care\, and actually listen to what your customers are telling you. The truth is\, the only competitive edge your business has right now is your customer experience. People will always find a way to support a business they can connect with. One that delivers something no one else can. These aren&rsquo\;t just systems\, they&rsquo\;re ways to make every interaction meaningful\, build trust\, and keep people coming back because they feel valued and understood. Walk away with practical strategies to make your business feel personal\, even as it grows\, and turn every customer touchpoint into an opportunity to stand out.
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\nTakeaways

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  1. How to audit your customer experience
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  2. How to humanize the proactive\, and systemize the reactive
    3. \n
  3. How to make sure everyone is onboarded into your culture
    4. \n
  4. How to create a 5 star experience
    5. \n
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Our Speaker: \;

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Lyndzi Barnes
\nLyndzi is a business operations expert specializing in helping service-based businesses streamline their systems\, maximize profitability\, and reclaim their time. With years of experience coaching over 200 small business owners in a 1:1 capacity\, working with clients in over 38 industries\, and from her own experience of owning and operating a business for 15+ years - she has developed proven frameworks that turn daily chaos into structured success. As a current entrepreneur\, she is living and breathing the same life as you and \; understands firsthand the challenges of labor shortages\, unrealistic customer expectations\, and operational overwhelm. Now\, she partners with organizations and associations all over the US to equip their members with the tools and strategies they need to build sustainable\, thriving businesses.

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\nApproximate \;program timeframe:

\n11:00 am - Registration &\; open networking
\n11:30 am - \;Lunch is served
\n12:00 pm - Program begins
\n1:00 pm - Event concludes\n

Luncheon Sponsors:

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Thank You to Our Investor Sponsors

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Cancellation Policy: No refunds will be issued without 72 hours advance notice.
\n LOCATION:Garden of the Gods Resort & Club Three Graces Ballroom in the Strata Wellness Building 3314 Mesa Rd\, Colorado Springs\, CO 80904 UID:e.1128.7047 SEQUENCE:3 DTSTAMP:20260421T224805Z URL:https://chamber.scwcc.com/events/details/scwcc-business-lunch-7047 END:VEVENT END:VCALENDAR